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Easter Bunny Tracker - FAQs

Last updated: July 22, 2020


Hi! You've got lots of questions about Easter, our Easter Bunny Tracker, the Easter Bunny, and we're got lots of answers!

FAQ Page FAQs

Gone are the old days of a long list of FAQs with absolutely no organization! We've completely redone the FAQ page so that you can get your frequently asked questions answered more quickly.

We've broken up the FAQs into different categories regarding where Easter falls on the Calendar, FAQs about the tracker itself, FAQs about the Easter Bunny, FAQs about track.easterbunny.cc, along with a Support category as well.

FAQs are now arranged in an accordion, meaning you'll click on a question you want to view to see the answer. Once you're done, you can click to hide it, or move on to another question if you so desire.

We'd love to hear your feedback about the new FAQ page (including any typos or grammatical issues, we're human after all!) - you can tweet at us, or email us with your feedback.

Easter Calendar FAQs

Easter 2021 occurs on Sunday, April 4, 2021.

This means that the Easter Bunny will start making final preparations on Saturday, April 3, 2021 at 2:00 AM EDT. These final preprations will take three hours.

The Easter Bunny will lift off from Easter Island on Saturday, April 3, 2021 at 5:00 AM EDT, and we will start tracking him at this time.

The Easter Bunny will return home to Easter Island on Sunday, April 4, 2021 at 6:00 AM EDT.

Fun fact! Some parts of Antarctica, some parts of Australia, most parts of Chile, Easter Island, most parts of Mexico, New Zealand, Norfolk Island, and Samoa will start or end Daylight Savings Time during tracking! We've made sure that our tracker will work through these time changes.

Easter 2022 occurs on Sunday, April 17, 2022.

This means that the Easter Bunny will start making final preparations on Saturday, April 16, 2022 at 2:00 AM EDT. These final preparations will take three hours.

The Easter Bunny will lift off from Easter Island on Saturday, April 16, 2022 at 5:00 AM EDT, and we will start tracking him at this time.

The Easter Bunny will return home to Easter Island on Saturday, April 17, 2022 at 6:00 AM EDT.

Easter 2023 occurs on Sunday, April 9, 2023.

This means that the Easter Bunny will start making final preparations on Saturday, April 8, 2023 at 2:00 AM EDT. These final preparations will take three hours.

The Easter Bunny will lift off from Easter Island on Saturday, April 8, 2023 at 5:00 AM EDT, and we will start tracking him at this time.

The Easter Bunny will return home to Easter Island on Saturday, April 9, 2023 at 6:00 AM EDT.

Easter 2024 occurs on Sunday, March 31, 2024.

This means that the Easter Bunny will start making final preparations on Saturday, March 30, 2024 at 2:00 AM EDT. These final preparations will take three hours.

The Easter Bunny will lift off from Easter Island on Saturday, March 30, 2024 at 5:00 AM EDT, and we will start tracking him at this time.

The Easter Bunny will return home to Easter Island on Sunday, March 31, 2024 at 6:00 AM EDT.

Easter Bunny Tracker FAQs

For 2021, the Easter Bunny will start making final preparations on April 3, 2021 at 2:00 AM EDT, and we will start the tracker at this time. These final preparations will take three hours.

The Easter Bunny will lift off from Easter Island on April 3, 2021 at 5:00 AM EDT, and we'll start tracking his movements at this time!

The Easter Bunny will return back home to Easter Island on April 4, 2021 at 6:00 AM EDT.

track.easterbunny.cc provides real-time updates on the Easter Bunny's whereabouts every second for the 25 hours that the Easter Bunny is making deliveries. He starts making deliveries west of the international date line, slowly progressing west across the world until returning to Easter Island.

The Easter Bunny will arrive at your home sometime between 9 PM and 2 AM local time. Make sure that you are asleep when he comes, as if you are not, the Easter Bunny may not be able to deliver your baskets and eggs.

You can keep tabs on when the Easter Bunny is estimated to arrive in the next stop box. If there is no arrival estimate, check the tracker settings to make sure the arrival estimate time is on. If it's on and there's still no text in the next stop box, this means the Easter Bunny has arrived in your area.

Since 2019, track.easterbunny.cc has exclusively partnered with the Easter Bunny's helpers to provide an insider look at the Easter Bunny's final preparations for 3 hours before liftoff. During final preparations (also known as pre-tracking), you'll get updates every 5 minutes straight from Easter Island on how the Easter Bunny is preparing for liftoff.

Once final preparations are complete and the Easter Bunny lifts off, the tracker will transition from final preparation mode into tracking mode.

In 2020, the Easter Bunny visited the islands of Kiribati and Tuvalu first, approximately 10-15 minutes after departure.

About 25 hours later, the Easter Bunny visited the islands of French Polynesia and the Pitcairn Islands before returning home to Easter Island.

Every year, the Easter Bunny usually follows this pattern for the first & last stop, but the specific stops may be different from year to year.

We use real-time satellite imagery, alongside traditional radar tracking and other modern technologies that allows us to track the Easter Bunny with extremely high accuracy. This allows us to bring you updates on the Easter Bunny's whereabouts every second!

We've continued to upgrade the technology we use so that our tracker can show more of the stops the Easter Bunny makes. For instance, in 2019, we detected about 400 stops, whereas in 2020 we detected about 600 stops. We expect to detect approximately 800-900 stops in 2021 as we continue to upgrade our technology.

We continue to be the most accurate Easter Bunny Tracker on the planet with our highly advanced technology.

Nope! The tracker will automatically update with the latest information available on the Easter Bunny's whereabouts. There's no need to worry about setting up auto-refresh plugins!

This is a known issue with the Google Maps that we use when the page is zoomed in at higher than 100% zoom level. This issue only affects Chrome and browsers based on Chrome.

Version 5 of track.easterbunny.cc introduces a new setting in the Map Settings category to mitigate the issue, at the expense of a slightly distorted map. You'll see this setting if we detect you're using a browser affected by this known issue.

We're also aware that Firefox on Desktop has a slight issue where the map "warps" when the Easter Bunny moves when the page is zoomed in.

As we continue to build new features into the tracker, on older devices the tracker may begin to lag and generally be slower. If this is the case, we recommend turning off the bouncing effect for the Easter Bunny, switching your map mode to Street mode, and closing all other apps on your device.

If that isn't doing the trick, you can search for "easter bunny tracker live stream" on YouTube. Almost every stream on YouTube will be streaming track.easterbunny.cc, so see if you can find one you might like!

When the Easter Bunny is travelling between two major cities, he makes numerous stops in smaller towns & cities. Although we continue to improve how many stops the tracker shows (for instance, Version 5 will show 2x the stops compared to Version 3), it would be impossible to show every stop the Easter Bunny makes.

If there are basket icons in your area, this means the Easter Bunny has likely visited your home.

After the Easter Bunny visits a city, you can click on the basket icon for more information about that city. You'll see the country flag, population, elevation, weather on arrival, and when the Easter Bunny arrived in the city.

You'll also see a quick exercept of the city from the corresponding Wikipedia article, with a source link to read more about the city.

Version 5 also includes navigation arrows in the top of the popup window, so you can explore the Easter Bunny's route with ease. When the map is uncentered on the Easter Bunny (or when tracking is done), clicking on these navigation arrows will pan the map to the stop you're looking at.

The weather information that you see when learning more about a stop is accurate for when the Easter Bunny arrived at the stop. It doesn't automatically update unfortunately.

We couldn't fit "Weather on arrival" in the pop-up window, so we had to abbreviate it to "Weather".

Yes you can! In the Map Settings section of tracker preferences, there is an option to enable the Easter Bunny bouncing effect. When turned on, the effect will be visible while the Easter Bunny is moving during tracking.

Note: Enabling this option will consume more CPU power, in turn potentially reducing battery life on laptops & phones.

Accurate to within 15 minutes of the Easter Bunny's arrival time in Version 5 of track.easterbunny.cc. We use your IP address to approximate when the Easter Bunny will arrive in your area, rather than using your precise location.

During tracking, you will see the arrival time decrease by half-hour increments. This changes to 15 minute increments in the final hour, up until 30 minutes from arrival.

When the Easter Bunny is in your area (give or take 10-15 minutes to when the Easter Bunny arrives at your house), the tracker will indicate that the Easter Bunny has arrived in your area.

After the Easter Bunny has left your area, the arrival text will go away.

If you are using a VPN, note that we'll be calculating the arrival time for when the Easter Bunny reaches the VPN server. For an accurate estimate, you can turn off your VPN when the tracker loads, then turn it back on after the tracker is done loading.

If you are using a mobile network, your arrival estimate may not be as accurate. This is especially true if you are roaming in another country, and your carrier routes data back to your native country (as an example, Verizon routes data back to the US when you are roaming in another country).

We are looking into potential ways to allow you to set your location for the most accurate arrival time.

Whenever the Easter Bunny reaches a new stop, we will post updates to the @bunny_updates Twitter automatically, and general updates every 15-30 minutes to the @bunny_tracking Twitter. We have no plans to create a Facebook page at this time.

During tracking, we center the map on the Easter Bunny, which means you can't explore the map. You can uncenter the map by using the top icon in the icon stack in the bottom left of the tracker window. You can recenter the map on the Easter Bunny by clicking on the same icon again.

This icon won't appear during final preparations (the map is locked in place for final preparations), and when tracking is complete (the map is automatically uncentered once tracking is done).

You may have a setting in your browser to delete site data after closing your web browser. If this is the case, make sure this feature is disabled.

You can also check the tracker preferences page for a warning about local storage being unavailable, which would cause this issue. You can learn more about this issue in tracker preferences so that your issue can potentially be resolved.

Not at this time. track.easterbunny.cc is designed as a web application first and foremost. We've designed our tracker this way for a great tracking experience no matter which device you use.

We continue to prioritize the web experience of track.easterbunny.cc as it allows us to reach as many people as possible. However, we are planning to make native iOS and Android apps for track.easterbunny.cc in the next 3-5 years. Until then, the web version of TEBCC will be heavily worked on for the best experience possible!

The Easter Bunny Tracker will remain online until April 30, 2021 so that you can explore all the different places the Easter Bunny visited!

Easter Bunny FAQs

Yes. The Easter Bunny was able to successfully make all deliveries for Easter 2020 during the start of the COVID-19 pandemic as an essential service.

Although we hope that the situation with COVID-19 improves by Easter 2021, if widespread social distancing & stay at home orders are still in place, we can assure you the Easter Bunny will make all deliveries.

The Easter Bunny takes safety seriously, and he hopes that you do too! The Easter Bunny is known to wear a mask during deliveries, wash his hands frequently, and stay socially distanced whenever possible.

Although we don't know the precise location of where the Easter Bunny lives, we presume that he lives somewhere around Easter Island.

Similar to Santa Claus, we believe the Easter Bunny has helpers to decorate eggs, make baskets, and prepare the Easter Bunny for his big journey. Sometimes, these helpers are referred to as the "Easter Chicks".

We aren't sure how the Easter Bunny can travel around the world in a very short period of time. Similar to how Santa does it, modern science cannot explain how the Easter Bunny does it.

Yes. The Easter Bunny's helpers deliver the baskets and eggs to residents of Easter Island between 9 PM and 12 AM local time.

If you are using the tracker on Easter Island (kudos to you if you are!), the arrival estimate will likely be inaccurate.

We recommend that you don't try to catch the Easter Bunny! Similar to Santa Claus, the Easter Bunny can tell if you're trying to catch him. If the Easter Bunny detects that you're trying to catch him, he may not deliver eggs & baskets to your house!

The Easter Bunny doesn't require that you leave anything out for him to deliver your baskets & eggs. However, the Easter Bunny does enjoy eating carrots during his journey, so that he has the energy to stay on schedule!

During Easter 2020, we reported that the Easter Bunny delivered about 4.4 billion baskets to children all around the world. For Easter 2021, we expect this number to increase in correlation with Earth's increasing population.

We estimate that the Easter Bunny eats about 25-50 million carrots during his journey so that he has the needed energy to deliver so many baskets to children around the world.

Beginning with Version 5 of track.easterbunny.cc, you'll be able to track the exact number of carrots that the Easter Bunny eats during his journey!

We estimate that the Easter Bunny covers somewhere around 400,000 to 500,000 kilometers during his journey around the world.

Beginning with Version 5 of track.easterbunny.cc, you'll be able to track exactly how much distance the Easter Bunny has covered in his journey!

We estimate that the Easter Bunny can travel anywhere from 750 km/h in dense urban areas, to 75,000 km/h when crossing oceans & lightly populated areas.

Beginning with Version 5 of track.easterbunny.cc, you'll be able to track exactly how fast the Easter Bunny is traveling between stops!

The Easter Bunny doesn't get any sleep during the Easter Weekend, as he's up delivering baskets & eggs to children around the world.

However, the Easter Bunny does get a well deserved rest once his journey is done, and gets lots of rest throughout the rest of the year.

Not necessarily. The Easter Bunny will deliver baskets & eggs if you are not trying to catch him but you're awake.

We still recommend going to sleep about an hour or two before the Easter Bunny arrives so you get enough rest for Easter morning!

Don't worry - the Easter Bunny makes sure that all deliveries are accounted for. The Easter Bunny will be sure to deliver goodies to you, even when you're not at home.

The Easter Bunny is estimated to be between 400 and 500 years old according to scientists. The Easter Bunny was born sometime in the 1500s/1600s, as stories about the Easter Bunny began to surface in the late 1600s.

track.easterbunny.cc FAQs

track.easterbunny.cc uses the Google Fonts API to load in fonts. If your browser or network blocks fonts.googleapis.com, make sure this domain is unblocked. If you have a DNS blocker (such as Pi-hole), make sure this is also unblocked.

The fonts on the website might look slightly off due to your machine having the Roboto font installed. This is a known issue, and we're working to get this fixed.

Unfortunately, track.easterbunny.cc is only available in English. We don't have any plans to natively translate the tracker into other languages at this time.

If you can't use the tracker in English, we recommend using a browser that has translation functionalities built in (such as Google Chrome). Keep in mind that your tracking experience may be degraded by using automatic translating.

track.easterbunny.cc is all about the tracking experience first and foremost. We're focused on building the best Easter Bunny Tracker we can, and that comes at the cost of having no games or other fun content surrounding the website.

Building games into track.easterbunny.cc would take time away from development, leading to a worse quality tracker. We recommend that you visit other websites for Easter-related games, then come back to track.easterbunny.cc to track the Easter Bunny!

You can stream track.easterbunny.cc to any streaming service you wish, and post videos about track.easterbunny.cc. You can monetize your live streams if you so desire.

We no longer require that you attribute the tracker link, as we did in 2019 for the first run. However, we still recommend that you put the link to track.easterbunny.cc in your stream description, as we are a relatively new tracker.

We ask that you do not associate track.easterbunny.cc with any acts of racism, hate speech, and discrimination against others. An example of this is putting track.easterbunny.cc in a stream that shows approval of a person who is racist.

We condemn the association of track.easterbunny.cc with any acts of racism, hate speech, and discrimination against others.

If you are streaming the tracker online, we have a set of optimal livestreaming settings that we think provide the best experience for others to view track.easterbunny.cc online. You can find these settings under the Reset Settings section of tracker preferences.

If you're streaming the tracker via an OBS browser window, we recommend clearing out the custom CSS that OBS automatically puts in a browser window. You can do this by right clicking the Browser Source, going to properties, and clearing the field.

You can also set the zoom level of the tracker via OBS Custom CSS, using this code:

html {zoom: 125%}

You can replace the 125% zoom level with a zoom level you think works best for your stream.

Yes! We now have a new icon assets page where you can download the icons for the track.easterbunny.cc logo in a variety of sizes.

You can find the new icon assets page here: https://track.easterbunny.cc/iconassets

We ask that you do not associate the track.easterbunny.cc logo with any acts of racism, hate speech, and discrimination against others. An example of this is putting the track.easterbunny.cc logo in a stream thumbnail alongside a public figure that is racist.

We condemn the assocation of the track.easterbunny.cc logo with any acts of racism, hate speech, and discrimination against others.

Yes! track.easterbunny.cc has gone open source in May 2020 as the first open-source Easter Bunny Tracker on the planet.

We released our source code so that a larger community of people could inspect, improve, and work on the tracker code. We also wanted to give back to the Easter Bunny tracking community, so that others can use our code as a starting point to make amazing creations.

You can find the tracker's source code on GitLab: https://gitlab.com/track-easterbunny-cc/tebcc

We ask that you do not associate the track.easterbunny.cc source code, unmodified or modified, with any acts of racism, hate speech, and discrimination against others. An example of this is putting modified track.easterbunny.cc source code on a website that endorses a public figure that is racist.

We condemn the association of track.easterbunny.cc source code, unmodified or modified, with any acts of racism, hate speech, and discrimination against others.

Yes, but with one big caveat. track.easterbunny.cc is licensed under the GNU AGPL v3.0 license, which requires you to pay your changes forward. If you use our source code, modify it, then release your tracker to the public, you are legally required to make your modified source code available (on GitLab, GitHub, etc) under the GNU AGPL v3.0 license, and document changes made.

The same principle applies if you incorporate the tracker code under a larger system, in that you are required to release the source code for that larger system (exceptions are made for integrating the tracker into a CMS system such as WordPress, Drupal, etc) under GNU AGPL v3.0. If you're confused about if you need to release your larger system's source code, get in touch with us and we can work things out.

We do not give paid exceptions to anyone regarding not releasing modified source code.

track.easterbunny.cc launched in 2019 with a mission to revolutionize Easter Bunny Tracking. We believed the world deserved better when it came to Easter Bunny Tracking - and wanted to make an Easter Bunny Tracker similar in quality to NORAD & Google's Santa Trackers.

Before 2019, Easter Bunny Tracking was limited to one or two websites that constantly crashed, didn't have live updates, required refreshing to get the latest updates, no moving maps, and seemed to focus more about the experience around Easter Bunny Tracking rather than the tracker itself.

In 2019, we revolutionized Easter Bunny Tracking with track.easterbunny.cc Version 3. For the first time in history, anyone could track the Easter Bunny in real-time, with a moving map, and pre-tracking. We focused heavily on building the logic for a real-time Easter Bunny Tracker, which meant the tracker design was quite barebones (which many of our users pointed out!). Nonetheless, we showed off what was possible with the future of Easter Bunny Tracking. We even got a nice amount of traffic - about 4,000 hits over 28 hours of tracking.

In 2020, we built on the foundation from Version 3, and revolutionized Easter Bunny Tracking again with track.easterbunny.cc Version 4. With a brand new material design, tracker customization that had never been seen before, estimated arrival times for the Easter Bunny, built-in information about the Easter Bunny's stops, enhanced mobile usability, and tons of new features, the future of Easter Bunny Tracking came to life. All these improvements mean we grew by a whopping 850% compared to 2019's run of track.easterbunny.cc, with a total of 35,000 hits and 14,000 unique visitors from around the world.

For 2021, we're focused on making a more refined, customizable, and better tracker with track.easterbunny.cc Version 5. While we're not revolutionizing Easter Bunny Tracking again, we hope you'll enjoy new features such as metric customization, metrics on mobile devices, more accurate Easter Bunny arrival estimates, better stop detection, map customization, better localization, and lots of little changes & features to make the best possible tracking experience.

Although may not be the first nor the biggest Easter Bunny Tracker, we're certainly the best Easter Bunny Tracker on the internet. We constantly innovate year-over-year to create the best tracking experience possible.

We hope that you continue to support track.easterbunny.cc in the coming years!

If you've watched eastmountainfilms' tracking streams on YouTube, then you know the person who made track.easterbunny.cc! I entered into the tracking community in December 2017 to try and solve a similar problem with Easter Bunny Tracking - the lack of good quality Santa Tracking streams online.

I started with my Santa Tracker 2017 stream which attracted over 120,000 views, continuing that success in 2018 & 2019 with over 250,000 views combined across the three years.

When it came to Easter Bunny Tracking, I was introduced to it after the ST 2017 stream. I was planning to use TheCPTrackers for my 2018 Easter Bunny Tracker stream, but it went down a few weeks before Easter 2018. Track Easter Bunny was the only alternative - and I absolutely hated the site. So, I did what any developer does - I made my own Easter Bunny Tracker.

My 2018 EBT stream used a very hacky custom tracker made with WordPress, but hey, it did the job and worked! Most importantly, it was better than Track Easter Bunny. I wanted to continue down this road of a custom tracker in 2019, making a fully-fledged one with a moving map, which eventually turned into making the custom tracker public, which became track.easterbunny.cc, and the rest is history!

track.easterbunny.cc has been made as one of my independent projects. I've worked on a large chunk of the tracker, alongside members of the East's Tracking Discord who have worked on various aspects of the tracker on their own time. One of the goals of TEBCC (the abbreviation of track.easterbunny.cc) was to make it a good web app using native technologies, and make it compatible on 99% of devices around. This is why you can use track.easterbunny.cc with the Nintendo Switch built-in browser (and it works!!).

I'm incredibly honored to see how far track.easterbunny.cc has already come in just two years of operation - and I can't wait to see how far it goes in the future. I hope you can support the tracker in the future!

track.easterbunny.cc has never been about making money off of end-users. It's about providing the best possible Easter Bunny tracking experience, hands down. I cover 100% of costs incurred by running track.easterbunny.cc. This includes site hosting, Google Maps API usage, and costs associated with domains.

I also care about your privacy, and having ads on track.easterbunny.cc is just another vector for companies to track you around the web and advertise Easter-related stuff to you. I'm very much not about that.

At some point later in 2020, I'm looking into making a Patreon so that you can support track.easterbunny.cc's development.

Orthodox Easter FAQs

Orthodox Easter is a holiday celebrated by Orthodox Christians to celebrate Jesus' resurrection. The date for Orthodox Christian date for Easter generally occurs later than the Easter date observed by western churches, as it is celebrated on the Easter Sunday date in the Julian calendar, compared to the Gregorian calendar for western Easter.

Orthodox Easter celebrate "the miracle of Easter" on the Easter Sunday date in the Julian calendar. Preparations for Orthodox Easter begin with 40 days of strict fasting before Easter Sunday. Additionally, many Orthodox Christians attend liturgies during the Holy Week that leads up to Easter Sunday.

It is known that the Easter Bunny makes a second journey around the world for people who observe Orthodox Easter, delivering baskets & eggs in a similar fashion to that of Western Easter, even though an Easter Bunny is not widely associated with Orthodox Easter.

In 2021, Orthodox Easter occurs on Sunday, May 2, 2021. This is 4 weeks after Western Easter.

Beginning in 2021, track.easterbunny.cc is proud to offer a new website - track.orthodoxbunny.cc - to track the Easter Bunny during his second run for Orthodox Easter. As such, sometimes the Easter Bunny is referred to as the Orthodox Easter Bunny during this second run. However, it is the same Easter Bunny doing the deliveries.

track.orthodoxbunny.cc is built using the same technology as track.easterbunny.cc, meaning you'll get all the benefits of live updates without any refreshing, pre-tracking, and a great experience on all your devices.

During the 2020 run of track.easterbunny.cc, we got messages from track.easterbunny.cc users asking if there was going to be a second run for Orthodox Easter. To allow for a separate experience between the two Easters, we decided to make a separate Orthodox Easter Bunny Tracker.

This first run of track.orthodoxbunny.cc is experimental - we're going to see how it works, collect user feedback, and evaluate the long-term strategy going forward.

For 2021, the Easter Bunny will start making final preparations for his Orthodox Easter run on Saturday, May 1, 2021 at 2:00 AM EDT, and we will start the Orthodox Easter Bunny Tracker at this time. These final preparations will take three hours.

The Easter Bunny will lift off from Easter Island for his Orthodox Easter run on May 1, 2021 at 5:00 AM EDT, and we'll start tracking his movements at this time!

The Easter Bunny will return back home to Easter Island from his Orthodox Easter run on May 2, 2021 at 6:00 AM EDT.

Both of the trackers will be virtually the same. We plan to reflect a lower baskets delivered count in track.orthodoxbunny.cc. Since Orthodox Easter has a strong connection to Greece, we plan to show more stops in Greece compared to the normal Easter Bunny Tracker.

We welcome any other suggestions on how we can differentiate the Orthodox Easter Bunny Tracker.

Santa FAQs

At this time, we're only focused on building the best Easter Bunny Tracker that we can. There are plenty of great Santa Trackers on the internet for you to use, and we've linked a few below that we like.

NORAD Tracks Santa: https://noradsanta.org
Google Santa Tracker: https://santatracker.google.com

If you're interested in building your own Santa Tracker based on track.easterbunny.cc, you can always use our source code and make modifications to turn it into a Santa Tracker!

Support FAQs

If you're having trouble with track.easterbunny.cc, you can contact us on Twitter (through mentioning us, or with direct message), or via email. It's entirely up to you which communication method you prefer!

Our Twitter handle is @bunny_tracking.

Our support email address is support (at) easterbunny (dot) cc.

When requesting support, make sure to include as much detail as possible. The more detail you include, the faster we'll be able to solve your problem!

If you contact us, we may ask for diagnostic information about your device. In the final FAQ for this section, you'll find the Diagnostic Information you'll need to copy and send back to us.

Our response times to support inquiries for 2021 are as follows:
During tracking: Responses within 30 minutes on Twitter & email
During tracking, break periods (7-9 AM EDT on 4/3/2021, 2-4 AM EDT on 4/4/2021): Responses within 2 hours on Twitter & email
Before tracking, 14 days prior (Starting 3/20/2021): Responses within 18 hours on email, 24 hours on Twitter
All other times: Responses within 24 hours on email, 3-5 days on Twitter

If you're asked to provide diagnostic information, copy & paste the text formatted as code below. Make sure you do this on the device that you're having issues on.

Browser: Loading...
OS: Loading...
Device Type: Loading...
Device Time: Loading...
Window Size: Loading...



If the Browser, OS, and/or Device Type doesn't look right, we kindly ask for you to manually correct the affected fields before replying with your diagnostic information.
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